Completely off-topic. Please come out and play! I’m (passing a chain letter on to you) tagging you for a meme. Though technically I could have tagged 24 folks as three people tagged me, I felt that world was a bit small (or else how did I get tagged 3x?) and I’ve only tagged three people whose work I really love reading and who will all be about as surprised as you are right now.

If you’re game…
http://maximumcustomerexperience.typepad.com/mce/2008/05/you-definitely.html

See you there!

Regards,

Kelly

Ain’t that the truth! Our world moves so fast now and it seems a lot of pleasure has gone out of really servicing your customers well.

McDonalds designs their seats and tables for maximum discomfort so people will eat and get out. It’s all about client turnover and squeezing pennies out of every minute of the day. I guess I can understand that, as some companies depend on billions of transactions a day.

Sort of a shame. But by the same token, it helps those business people who actually seem to care how their customers are doing. They appear to be from some other realm where people have names like Frodo and there’s magic in the air.

Glad to see you here, James. Take care.

I don’t get over here enough but the last two posts are super!

It’s funny because I just had a long rant session with myself (yes, I talk to myself) about people doing the bare minimum – in business, relationships, life…and it ticks me off. There used to be a day where people took pride in what they did and go the extra mile but this is rare today. Maybe I am just OCD or anal but it torques me that some people’s views are get the most for the least.

Anyhow – keep the great thoughts coming!

You’re so right. Good communication is so rare for me to find now, both in clients and other professionals. When I find someone who’s got it, I latch on like some parasite. You seem to have it. Chartrand and Harry (MwP) have it.

Actually…most of my clients have great communication skills. That’s why I pick them over the other ones that seem a bit less willing. There’s something we call an “annoyance tax” or “pain in the ass tax” too. Ability to communicate certainly is part of that!

Rock on, Kelly! Good to see you again.

I love #5—it is becoming a real distinguishing mark. That’s the easiest, cheapest route to being seen as a true professional. Glad you included it even though it should be the norm.

#4: Extra service, yes. just not that extra.
I will bet you never give ten comps, or even ten concepts. Designer suicide-by-meeting!
Client: “We’d like the red from this one, and the cloud from this one, and the glow from that one, and the type from the other. Can’t you just mash all that together?”

You are preaching to the choir on this one. Great post.

Regards,

Kelly