Comments on: What a Lousy Blackjack Dealer Taught me About Customer Service

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Tue, 03 Jun 2008 00:08:34 +0000

Oh man. If I had been there, I would’ve dared you.

By: Harrison McLeod

Harrison McLeod — Mon, 02 Jun 2008 23:45:11 +0000

@Charlie: You left out the part about emptying their pockets at the nearest cashier’s cage on the way out.

By: Charlie

Charlie — Mon, 02 Jun 2008 23:41:41 +0000

You know what would have been really if I had done it? If I’d grabbed hold of their audio system and made an impromptu Public Service Announcement:

“Excuse me, may I have your attention everyone? Yes, thank you. This will only take a second.

“Mr. Anusface at Blackjack table #5 just informed me that the House almost always wins. I had no idea. In fact, I’d come here tonight to win a nice Winnebago. I’m sure you’re as confused as I was.

“Now, if you could all pick up your remaining chips, cash them in and calmly make your way to the nearest exit immediately, you’ll all be able to still afford a steak tomorrow.

“And if you’re thinking of holding on to your chips and coming back…don’t. The casino will no doubt be filing Chapter 11 tomorrow, now that the big fat secret is out.”

By: James Chartrand - Men with Pens

James Chartrand - Men with Pens — Mon, 02 Jun 2008 21:19:18 +0000

Casinos and their employees are selling dreams. Their pitch, their marketing and their customer service should all be about upholding that they sell dreams – and that you could win a dream, too.

I would’ve faced off that challenge and whipped the pants out of that dealer. Jerk.

By: Kelly

Kelly — Mon, 02 Jun 2008 21:05:42 +0000

Charlie,

Secret, just between you, me, and the Vegas Pen Man… and Dave… I’ve never, ever gambled, at all, in my life. Not even a bet between buddies. It’s not for me. No sob story behind it, no Pop who gambled away the farm or anything. I just don’t do it, so the kid’s off to Harvard on scholarships or not at all. Blackjack will not be coming to save her from having to get awesome grades.

(For an occasional PowerBall ticket I make a that’s-not-the-same-thing-to-me exception.)

Writing posts in your head while having a “nice” night out? I never do that.

Until later,

Kelly